Tag Archives: Pratt Institute Practicum

UX in Libraries with a Case Study at NYU Libraries

By April Ibarra-Siqueiros

The field of User Experience (UX) deals with meeting exact user needs and focuses on facilitating a seamless customer or patron experience. It takes account of the emotional aspects of how users interact with a service or product and measures the quality of the experience. Much UX work is done for online interfaces, such as websites and mobile apps, but holistic UX includes other aspects of a service, such as physical space and marketing. As a broader concept, UX encompasses various approaches, such as usability testing (determining ease of use), information architecture (categorizing information and creating a meaningful structure for it), and interaction design (imagining and continually re-evaluating the interaction between a customer and a product or service). Continue reading